Shipping policy

1. Shipping services

We ship our trees by UPS courier. Each shipment includes a tracking number and an email notification. For large-volume orders, Pépinière Casse-Noisette also offers delivery within a radius of approximately 350 km.

2. Shipping costs

Shipping costs are calculated according to the number and size of the items and the distance travelled. They are calculated automatically on our website for online orders, or manually when you request a quote.

3. Damage during shipping

Although we take care when packing and handling orders, damage may occur during UPS shipping, which is beyond our control. Each case will be reviewed individually to find an appropriate solution. Items visibly damaged during shipping will be replaced with items of equivalent value at no additional cost.

4. Reporting damage

To request a refund instead of a replacement, customers must provide photographs and a description of the damage sustained during shipping. Return shipping costs are non-refundable unless we made an error with the order.

5. Delivery responsibility

Pépinière Casse-Noisette makes every effort to meet estimated delivery times. However, we cannot be held responsible for delays caused by circumstances beyond our control, such as severe weather or courier service interruptions.

6. Changes to this shipping policy

Pépinière Casse-Noisette reserves the right to modify this shipping policy at any time. It is your responsibility to check it periodically for changes.